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Privacy Policy

Last updated: February 2026

1. Introduction

ClawWorks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed OpenClaw hosting service.

By using ClawWorks, you consent to the data practices described in this policy.

2. Information We Collect

Account Information

  • Email address (for account creation, billing, and support)
  • Name and billing address (for payment processing)
  • Payment information (processed and stored by Stripe, our payment processor)

Service Usage Data

  • OpenClaw configuration and settings
  • API usage metrics and logs
  • AI model interaction data (prompts, responses, and usage patterns)
  • Connected channel information (Telegram, WhatsApp, Discord)
  • System performance and error logs

Technical Information

  • IP addresses and device information
  • Browser type and version
  • Access times and duration
  • Referring websites and pages

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the ClawWorks service
  • Process payments and manage billing
  • Provide customer support and respond to inquiries
  • Monitor service performance and troubleshoot issues
  • Improve our service and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations and enforce our terms
  • Send important service updates and notifications

We do not use your data to train public AI models or sell it to third parties.

4. Information Sharing and Third Parties

We share your information only in the following circumstances:

Service Providers

  • Stripe: Payment processing and billing management
  • AI Model Providers: Anthropic (Claude), OpenAI (GPT), and Google (Gemini) for AI inference
  • Cloud Infrastructure: Hosting providers for server infrastructure
  • Messaging Platforms: Telegram, WhatsApp, Discord APIs for channel connectivity

Legal Requirements

We may disclose information if required by law or in response to:

  • Legal process, subpoenas, or court orders
  • Requests from government agencies or law enforcement
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Storage and Security

Your data is stored on secure servers with industry-standard security measures including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Monitoring for unauthorized access

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information as follows:

  • Account Data: Until you cancel your subscription plus 30 days
  • Usage Logs: Up to 90 days for troubleshooting and performance monitoring
  • Billing Records: As required by law and accounting practices (typically 7 years)
  • Support Communications: Up to 2 years

After cancellation, we permanently delete your OpenClaw instance data and associated files within 30 days, except as required for legal or accounting purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

You can request access to your personal data and receive a copy in a portable format. Contact us at hello@clawworks.io to request your data.

Correction and Updates

You can update your account information through your dashboard or by contacting us. We will make reasonable efforts to correct inaccurate information.

Deletion

You can request deletion of your personal data by canceling your account or contacting us. We will delete your information in accordance with our data retention policy.

Objection and Restriction

You may object to certain processing of your data or request restrictions on processing. However, this may limit our ability to provide the service.

8. Cookies and Tracking

ClawWorks uses minimal cookies, only those essential for service functionality:

  • Session cookies for authentication and security
  • Preference cookies for dashboard settings
  • Security cookies for fraud prevention

We do not use advertising cookies or third-party tracking scripts. You can disable cookies in your browser, but this may affect service functionality.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses
  • Certification programs and codes of conduct

10. Children's Privacy

ClawWorks is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of material changes via email or through the service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@clawworks.io

We will respond to privacy-related inquiries within 30 days.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

Note: ClawWorks does not sell personal information as defined by the CCPA.

14. European Privacy Rights

If you are in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

You also have the right to lodge a complaint with your local data protection authority.